Privacy policy
Last updated: 17th August 2024
This Privacy Policy describes how Dzeal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dzeal.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. Significant changes will be notified to you through the contact information provided or through a prominent notice on our Site.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: Name, address, phone number, email.
- Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: Username, password, security questions.
- Shopping information: Items you view, put in your cart, or add to your wishlist.
- Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies and Tracking Technologies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services: For example, Shopify.
- Payment processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested.
- Analytics and advertising providers: Who may collect information when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services:
We use your personal information to provide you with the Services in order to perform our contract with you, including:
- Processing your payments and fulfilling your orders.
- Sending notifications related to your account, purchases, returns, exchanges, or other transactions.
- Creating, maintaining, and managing your account.
- Arranging for shipping, and facilitating any returns and exchanges.
- Enabling you to post reviews and interact with the Services.
Marketing and Advertising:
We use your personal information for marketing and promotional purposes, including:
- Sending marketing, advertising, and promotional communications by email, text message, or postal mail.
- Showing you advertisements for products or services, including tailored advertising on our Site and other websites.
Security and Fraud Prevention:
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You:
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Handling of Digital Products and Downloads
Collection of Information for Digital Products and Downloads:
When you purchase or download digital products from our Site, we collect the information necessary to fulfill your order and provide you with the digital content. This may include:
- Contact Information: Name, email address, and billing information.
- Order Information: Details about the digital products you purchase or download.
- Usage Information: Data related to your access and use of the digital products, including download history, IP address, and device information.
Use of Information for Digital Products and Downloads:
We use the information collected for digital products and downloads to:
- Process your orders and deliver the digital content to you.
- Provide customer support and address any issues related to your digital products.
- Improve our digital offerings and enhance user experience.
- Communicate with you about updates, new digital products, or promotional offers (unless you opt-out).
Disclosure of Information for Digital Products and Downloads:
We may disclose your information related to digital products and downloads to:
- Third-party service providers who assist in processing orders and delivering digital content.
- Payment processors for handling transactions.
- Analytics providers to help us understand how our digital products are used and to improve our offerings.
Security and Retention of Digital Product Information:
We take appropriate measures to secure information related to your digital product purchases and downloads. We retain this information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
Your Rights Regarding Digital Products:
You have the same rights concerning your personal information for digital products and downloads as outlined in the “Your Rights and Choices” section of this Privacy Policy.
Cookies and Tracking Technologies
Use of Cookies:
We use cookies to power and improve our Site and our Services (including remembering your actions and preferences), running analytics, and better understanding user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Managing Cookies:
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Do Not Track Signals:
Our Site does not currently respond to "Do Not Track" signals from web browsers.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Vendors or Service Providers:
Who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With Business and Marketing Partners:
Including Shopify, which provides services and advertises to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
With Your Consent:
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
Within Our Corporate Group:
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In Connection with Business Transactions:
Such as a merger or bankruptcy, to comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be considered "public" and will not be subject to the privacy protections set forth herein. Any personal information contained in user-generated content can be read, collected, or used by others.
Third-Party Websites and Links
Our Site and Services may contain links to other websites, applications, or services maintained by third parties, which may not have privacy policies or whose privacy policies may not be consistent with ours. We are not responsible for the privacy practices or content of these third-party sites. Please review the privacy policies and terms of service of those third-party websites, applications, or services.
Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16 without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child’s account.
Your Rights and Choices
Your Rights:
Depending on the jurisdiction in which you are located, you may have the following rights regarding your personal information:
- Access: The right to request access to your personal information.
- Correction: The right to request that we correct or update your personal information.
- Deletion: The right to request that we delete your personal information.
- Restriction: The right to request that we restrict the processing of your personal information.
- Portability: The right to request that we transfer your personal information to another entity.
- Objection: The right to object to our processing of your personal information.
To exercise these rights, please contact us at dzealonline@gmail.com. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request, and if we do so, we will explain why.
Your Choices:
- Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in such communications or by contacting us at dzealonline@gmail.com. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages, such as information about your account or your purchases.
- Cookies and Tracking Technologies: You can manage your preferences for Cookies as described in the "Cookies and Tracking Technologies" section above.
Data Security and Retention
Data Security:
We have implemented appropriate physical, technical, and administrative safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will remove it from our systems or anonymize it.
International Data Transfers
We may transfer your personal information to countries other than the country in which you reside. If you are located in the European Economic Area (EEA), your personal information may be transferred to countries outside the EEA, which may have different data protection laws than those in the EEA. In such cases, we will take appropriate steps to ensure your personal information receives an adequate level of protection where it is processed and your rights continue to be protected.
How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: dzealonline@gmail.com
Prohibition on the Resale of Digital Products
Digital Products and Licensing:
- Our digital products are provided to you under a limited, non-exclusive, non-transferable license for your personal use only. You agree not to copy, reproduce, distribute, or create derivative works from any digital product purchased from us. Any unauthorized use of digital products, including reselling, sharing, or uploading to other websites, is a violation of our intellectual property rights and this Privacy Policy.
Enforcement:
- We reserve the right to take appropriate legal action against any customer who violates these terms, including but not limited to terminating access to our Services, seeking injunctive relief, and pursuing damages.
Contact Information for Inquiries and Complaints
General Inquiries and Complaints:
- If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or your personal information, please contact us using the following contact details:
- Email: dzealonline@gmail.com
- Address: 5, Sahakar Nagar Market, Wadala-W, Mumbai-400031, MH, India
Data Protection Officer (DPO):
- If you have specific inquiries or complaints related to our compliance with data protection laws, you may contact our Data Protection Officer (DPO) at the following email address:
- DPO Email: dzealonline@gmail.com
Appendices
Glossary of Terms:
- "Personal Information": Any information relating to an identified or identifiable natural person.
- "Processing": Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, or destruction.
- "Cookies": Small pieces of data stored on your device when you visit a website, used to track your browsing activity and preferences.
Legal Basis for Processing Personal Data (EEA Residents):
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legal Obligation: The processing is necessary for us to comply with the law.
- Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
Amendments to This Privacy Policy
Updates and Modifications:
- We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or for other operational reasons. We will post the revised Privacy Policy on our Site, and the updated version will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Notification of Changes:
- If we make significant changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a notice on our Site prior to the change becoming effective. Your continued use of our Services after the changes are posted constitutes your acceptance of the new Privacy Policy.
Effective Date:
- This Privacy Policy is effective as of [Last Updated Date] and remains in effect until replaced by a subsequent version.